Short Pump has no city hall; Henrico County runs local government. Main line 804-501-4000; police non-emergency 804-501-5000, 24 hours.

Last checked Oct. 19, 2026. Sources: Henrico County’s contact page, Board of Supervisors and department pages linked below. Updated when officeholders or numbers change.

Short Pump has no city hall, mayor or town council. It is an unincorporated part of Henrico County, and the county government does everything a city would: police, fire, schools, water, trash, roads, permits and taxes. The county’s main number is 804-501-4000, and its main offices are at the government complex at 4301 E. Parham Road.

Who to call first

  • Emergency (police, fire, rescue): 911
  • Police non-emergency, 24 hours: 804-501-5000
  • County main line: 804-501-4000
  • Water, sewer and trash, weekdays: 804-501-4275
  • Utility emergencies, nights and weekends: 804-501-5025
  • Mental health emergency services: 804-727-8484

Your supervisor

The five-member Board of Supervisors is the county’s elected governing body; each member represents one magisterial district for a four-year term. Short Pump is in the Three Chopt District, according to the county’s supervisor lookup map. Every supervisor’s office number is 804-501-4208.

District Supervisor Email
Three Chopt (Short Pump) Misty D. Roundtree, vice chair threechopt@henrico.gov
Tuckahoe Jody K. Rogish through the district page
Brookland Dan J. Schmitt through the district page
Fairfield Roscoe D. Cooper III, chair through the district page
Varina Tyrone E. Nelson through the district page

The board usually meets at 6 p.m. on the second and fourth Tuesdays at the Henrico Western Government Center, 4301 E. Parham Road, and streams every meeting online. The next meetings are Tuesday, Oct. 27, Tuesday, Nov. 10 and Tuesday, Dec. 1. To speak, use the county’s participation registration.

County leadership

  • County Manager John Vithoulkas runs day-to-day government: County Manager’s Office, 804-501-4206.
  • Board affairs (the county’s clerk to the board): Tanya N. Brackett, assistant to the county manager for board affairs, 804-501-4436.
  • Circuit Court Clerk (deeds, marriage licenses, court records): Clerk’s Office, 804-501-4202.
  • Sheriff Alisa A. Gregory (jail, court security, civil papers): Sheriff’s Office, 804-501-5860.

Department numbers

Need Office Phone
Police, non-emergency Henrico Police Division, 24 hours 804-501-5000
Fire administration Division of Fire 804-501-4900
Animal control, lost pets Animal Protection, 10421 Woodman Road 804-727-8800
Water, sewer, trash service Public Utilities 804-501-4275
Potholes, road problems (West End) Public Works 804-727-8300
Tall grass, junk, abandoned cars, zoning complaints Community Revitalization 804-501-4757, option 1
Building permits Permit Center 804-501-7280
Zoning and rezoning Planning Department 804-501-4602
Tax bills Department of Finance 804-501-4729
Property assessments Real Estate Assessment 804-501-4300
School assignments Henrico County Public Schools 804-652-3745

Animal Protection is open 10 a.m. to 4:30 p.m. Monday through Saturday; after hours, its calls go to police non-emergency. Code complaints can also be filed online through Build Henrico.

What this means for you

Save 804-501-5000 in your phone; it reaches a police dispatcher around the clock for anything that is not an emergency. Our other guides have more detail on trash and recycling, property taxes, building permits, voting and power outages.

Frequently asked questions

Does Short Pump have a mayor or city council?

No. Short Pump is an unincorporated community in Henrico County. The elected Board of Supervisors and an appointed county manager run local government.

Who is the supervisor for Short Pump?

Short Pump is in the Three Chopt District, represented by Supervisor Misty D. Roundtree, the board’s vice chair. Call 804-501-4208 or email threechopt@henrico.gov.

What is the Henrico police non-emergency number?

804-501-5000, answered 24 hours a day. Call 911 for emergencies.

Who do I call about water, sewer or trash in Short Pump?

Henrico Public Utilities at 804-501-4275 on weekdays, or 804-501-5025 nights, weekends and holidays for emergencies such as a water main break.

How do I reach Henrico County Animal Protection?

Call 804-727-8800. The shelter at 10421 Woodman Road is open 10 a.m. to 4:30 p.m. Monday through Saturday; after hours, call police non-emergency at 804-501-5000.