Power out in Short Pump? Dominion Energy serves the area: report it online or call 866-366-4357, and check the outage map. Gas leak: leave and call 911.

Last checked Oct. 19, 2026. Sources: Dominion Energy’s outage and emergency page and restoration FAQ, the City of Richmond’s natural gas utility page and Henrico County’s emergency alerts page.

Short Pump’s electricity comes from Dominion Energy. When the power goes out, report it to Dominion, not the county: online, in the Dominion Energy app or at 866-366-4357. Henrico County does not run the power grid and cannot restore service.

Who to call

  • Dominion Energy outages and downed lines: 866-366-4357; report online; check status
  • Outage map: outagemap.dominionenergy.com
  • Gas leak: leave the area, then call 911; Richmond Gas Works customer service 804-646-4646
  • Water or sewer emergency: Henrico Public Utilities, 804-501-5025 nights and weekends, 804-501-4275 weekdays
  • Fire, injury or someone trapped: 911

Reporting an outage to Dominion

Dominion’s outage page lets you report an outage, check the status of one you already reported and open the outage map, which the company says updates in near real time and shows estimated restoration times. You can sign up for text or email outage alerts in your Dominion account. Report even if your neighbors have; the company encourages it.

Lights that flicker off and on two or three times before going out are normal. Dominion says its equipment is designed to open and close automatically a few times to let a problem clear before it stays off.

How long will it take?

Restoration time depends on how many outages there are and what caused them, Dominion says. Crews first assess damage and make the area safe for workers and the public. Priority goes to clearing downed power lines and getting power to health and safety facilities. Your status page will show an estimate once your outage is in the system.

Downed lines and other dangers

  • Downed lines: stay at least 30 feet away, assume every wire is live and call 866-366-4357 to report the location immediately.
  • Streetlights: report a dark streetlight on Dominion’s streetlight outage page.
  • Generators: never connect a portable generator to your home’s wiring. Dominion warns it can send power back up the line and injure utility workers. Plug appliances directly into the generator, and run it outdoors, away from windows; carbon monoxide from generators and gas heaters is odorless and can kill.
  • When power returns: turn off or unplug what you were using when it went out, because surges can damage electronics.

Natural gas

Natural gas in Henrico comes from Richmond Gas Works, which the City of Richmond’s Department of Public Utilities runs for the city and parts of Henrico and Chesterfield counties. Check whether your street has gas with the company’s natural gas availability tool. If you smell gas, leave the area and call 911, the city says. For billing and service, call 804-646-4646.

Get Henrico emergency alerts

Henrico’s Community Emergency Notification system sends life-safety alerts by phone, text and email to people registered at a Henrico address, such as evacuation orders or shelter-in-place warnings. It does not send routine weather alerts. Sign up free, or use the Everbridge app and add Henrico County, Va.

What this means for you

Put 866-366-4357 in your phone and keep a flashlight, a battery phone charger and a cooler handy for the summer thunderstorm season. Our who to call in Henrico County government guide has the other emergency and county numbers, and moving to Short Pump explains how to start electric and gas service.

Frequently asked questions

Who do I call when the power goes out in Short Pump?

Dominion Energy. Report the outage online or call 866-366-4357. Henrico County does not run the power grid and cannot restore service.

Is there a Dominion Energy outage map?

Yes, at outagemap.dominionenergy.com. It shows outages in near real time, and the company’s status page gives an estimated restoration time once you report.

What do I do about a downed power line?

Stay at least 30 feet away and call Dominion Energy at 866-366-4357 to report the location. If anyone is hurt or a fire starts, call 911.

Who do I call if I smell gas in Short Pump?

Leave the area first, then call 911. Natural gas in Henrico comes from Richmond Gas Works, run by the City of Richmond Department of Public Utilities, 804-646-4646.