New to Short Pump? Start Dominion power, Henrico water and trash, and Richmond Gas Works gas; get a Virginia license within 60 days. County: 804-501-4000.

Last checked Oct. 19, 2026. This page links our other Short Pump guides and adds the start-service pages for each utility, as each provider publishes them, plus the DMV steps. Sources are linked in each section.

Welcome to Short Pump. There is no city hall here: Henrico County runs water, trash, schools, police and permits, and its main line is 804-501-4000. Most of the setup below can be done online in an afternoon.

Your first-week checklist

  1. Power: Dominion Energy
  2. Water, sewer and trash: Henrico Public Utilities, 804-501-4275
  3. Natural gas (if your street has it): Richmond Gas Works, 804-646-4646
  4. Internet: check providers at your address on the FCC map
  5. Driver’s license and car: Virginia DMV, license within 60 days, title and register within 30 days
  6. Schools: find your zoned school with the HCPS locator, 804-652-3745
  7. Dog license: within 30 days, 804-501-4678

Start your utilities

  • Electricity: Dominion Energy serves Short Pump. Use Dominion’s start, stop or move service page to start or add service. Report outages at 866-366-4357; see our power outages guide.
  • Water and sewer: Henrico County’s Department of Public Utilities. Apply with the county’s water, sewer and refuse collection application, the same form that signs you up for county trash pickup. Call 804-501-4275 on weekdays.
  • Trash and recycling: county trash pickup is a monthly service you sign up for on the form above; recycling comes from CVWMA every other week. Details, holiday dates and the Springfield Road drop-off site are in our trash and recycling guide.
  • Natural gas: Richmond Gas Works serves parts of Henrico. First check its gas availability map, then use the start, stop or transfer service page for an existing meter. Customer service: 804-646-4646. If you smell gas, leave and call 911.
  • Internet: availability varies street by street. Enter your address on the Federal Communications Commission’s National Broadband Map to see which providers report service there, then sign up on the provider’s own site.

Driver’s license, title and registration

The Virginia DMV’s new resident guide sets the deadlines:

  • Driver’s license: within 60 days of moving to Virginia; commercial licenses within 30 days. You can start the application online and choose a REAL ID.
  • Title: within 30 days of moving, before you can register.
  • Registration and plates: within 30 days, at any DMV customer service center, once the car is insured and titled.

The nearest office is DMV West Henrico, 9237 Quioccasin Road, open 8 a.m. to 5 p.m. weekdays and 8 a.m. to noon Saturday; 804-497-7100.

Henrico also taxes cars and trucks kept in the county, billed in halves due June 5 and Dec. 5; questions go to the Revenue Division at 804-501-4678. Our property tax guide covers the car tax and the relief programs.

Property taxes and relief deadlines

Henrico real estate tax bills are due June 5 and Dec. 5. The deadlines new owners most often miss are April 1 for assessment appeals and for the county’s senior and disability relief programs, REAP and RECAP. All of it is in our property tax guide.

Schools

Every public school in Short Pump belongs to Henrico County Public Schools. Look up your zoned school with the HCPS locator and register online; you will need proof of residency and a photo ID. Our schools guide has the calendar, the schools near Short Pump and their state ratings.

Pets

Henrico requires a dog license for every dog 4 months or older, bought within 30 days of the dog turning 4 months. Bring a current rabies vaccination certificate to the cashier’s office at the Western or Eastern Government Center, 8 a.m. to 4:30 p.m. weekdays. The tag is permanent and renews with the rabies vaccine. Questions: 804-501-4678. Lost or found pets: Animal Protection, 804-727-8800.

Register to vote

Update your voter registration at your new address through the state’s citizen portal. For the Nov. 3 election the deadline is Friday, Oct. 23; see our voting guide.

Building, renovating or adding a deck

Decks, additions, finished basements and sheds over 256 square feet need a county permit. Start with the Permit Center, 804-501-7280, and our building permits and zoning guide.

Keep these handy

Frequently asked questions

How do I start water service in Short Pump?

Apply to Henrico County’s Department of Public Utilities with its water, sewer and refuse collection application online, or call 804-501-4275. The county asks for three business days’ notice.

Who provides electricity and gas in Short Pump?

Dominion Energy provides electricity. Natural gas, where available, comes from Richmond Gas Works, run by the City of Richmond’s Department of Public Utilities, 804-646-4646.

How long do I have to get a Virginia driver’s license after moving?

60 days, according to the Virginia DMV. Vehicles must be titled and registered within 30 days. The West Henrico DMV is at 9237 Quioccasin Road, 804-497-7100.

Do I need a dog license in Henrico County?

Yes, for dogs 4 months and older, within 30 days of the dog turning 4 months. Bring a current rabies certificate to a county government center cashier’s office. Questions: 804-501-4678.